Efficiency - Travel and accommodation costs are spiralling out of control so we devised a method of support that enabled us to completely remove these expensive items. Using this system, one technician can service many schools. Having several technicians, each specialising in various aspects of our client's business, provides even greater levels of support than can be provided in traditional support models.
Speed - Our support model is very much faster than traditional support models. Even when compared to an on-site support officer, we can respond immediately to a request from our clients. We don’t have to get out of our chair and go to a particular building or room to evaluate the issue and then commence work on the problem. We simply click on an icon to view and control the PCs or servers, screen and start working on the problem immediately. All the tools we need are available to us without having to move out of our seat.
Cost - There are several models with which you can compare our services. No matter which way you look at it we cost less. Our fees don’t have such overheads as superannuation, training, office space, furniture and equipment. If you compare salaries paid for IT staff in Australia and our rate, you will find we would be about half the cost of an employee.
Secret Weapon - Being able to do all the things mentioned above is not enough. We have to guarantee that, not withstanding hardware failure, PCs will always be available to a user and will always have the same configuration and facilities no matter what. We CAN Guarantee this!
Hardware Support - Many clients come to us because they can’t keep their old PCs going and the network has degenerated into an unusable mess. With lower support costs, our clients are more easily able to update their PCs and gain a much higher percentage of use of these valuable resources. If we supply the hardware, we also arrange for failed equipment to be replaced or repaired ON-SITE within one or two days. No sending PCs away for repair and waiting for them to be returned.
Have doubts? Ask our sales staff about a trial of our services AT NO COST and NO OBLIGATION. We will convert a small number of PCs on your network to be supported by us and will manage those PCs for an agreed period of time to enable you to evaluate the ability of National PC Support Pty Limited to meet your expectations.
What areas do we cover?
NPCS can support clients anywhere in Australia. Our many clients are only too
happy to provide themselves as a reference site. Please call and ask.